Frequently Asked Questions

 Suzanne Grande NCMG, an Award Winning National Certified Master Groomer, with many years experience. See our YouTube channel for a behind the scenes look at the work that we do.

Haircut & Bath Packages include a salon bath with premium shampoo and conditioner, I provide an ear wash for healthy ears, blow dry, pedicure, 15 minutes of de shedding and brushing, plus a haircut and styling appropriate for your type of dog. 

Many breeds with a shedding coat include de shedding shampoo and conditioner, plus 15 minutes of de shedding.

There is a video live feed monitor at the front desk where you can see behind the scenes. You can also watch live on our YouTube channel.

Yes

Most dog grooming services are completed within 2 hours, per pet, for smaller dogs. Larger dogs may take up to 4 hours.

No, please exercise your pet just prior to drop off. They have pads in the event that they need to go.

As soon as your vet clears the puppy for grooming, they can be scheduled for their first appointment. I offer one on one grooming sessions, so your puppy will have very little exposure to other dogs.

All pets need to show proof of current rabies. Your vaccination protocol is between you and your veterinarian. We insist that all dogs have had their core vaccines in the first year of life, then we recommend that your pet be within the AHHA vaccination guidelines. It is the pet parents' responsibility to protect their dogs from contagious disease. 

Suzanne Grande NCMG is the designer of the Groomers Harness Products, and I use the Groomers Harness both on the grooming table, as well as in the tub. Learn more at www.groomersharness.com

No, this is a limited breed salon. We do not accept types of dogs who are not covered by most insurance companies.

Absolutely. I have a waiting room where you can wait. 

If you are waiting for your dog in the salon, and you want to peek in and see what is going on, you can see on the surveillance monitor by the reception desk. I offer full transparency. You can also watch live on YouTube.

We always maintain a calm atmosphere.

For the majority, we dry by hand using warm air and a brush. Just like you dry your own hair.
For super thick coats we add the use of an HV (high Velocity) dryer.

No. Leaving the tooth brushing to the groomer once a month, or every 6 weeks will not prevent a proper cleaning at the vet. Even daily brushing will need to be accompanied by an occasional cleaning and scaling procedure by a dentist or veterinary clinic.