New Policies.

•  Please give 24 hours notice to cancel. It's easy, just reply X to the appointment reminder text.
• Credit cards must be kept on file to secure an appointment. A $45 fee per dog will be charged in the event of a last minute cancellation or no show!
• Clients who arrive over 15 minutes late for an appointment, will need to reschedule and will be charged for a no show.. 
• If you book more than one dog, and do not arrive with the number booked, you will be charged $45. for the dogs that did not come.
• If you book a full groom appointment, regardless of  last minute changes, you will be charged for the full groom. 

No. We have no crates in the salon. The smallest enclosure is 6 x 4’ with an all glass door. We also have large rooms. 

•   Our pet grooming Hair Care Services are designed to make dogs feel safe and comfortable. We strive to maintain a healthy coat and skin. All services provided by a Certified Master Groomer. Each appointment includes a one hour time block on the groomers appointment book. A one hour time block does not mean that the pet will be ready for pick up in exactly an hour. It means the groomer plans one hour of hands on work with the dog. If your pet shows up needing more than one hour, you will still receive one hour. Meaning if your pet has more than 4-6 weeks growth, the outcome may not be as tight as a regular client. 
• Most pets are ready to go home within two hours.
• Circumstances such as thunderstorms, senior pets, & puppies may cause delays in my schedule.
• Pets may be here one hour for one appointment, and two hours the next. Please plan accordingly.
• Multiple dog households can expect the grooming to take at least one hour 15 minutes per pet.

No. Each family group is kept separately.

No. Most pets are ready to go home within 2 hours. They do have access to potty pads.

Yes. We welcome pet parents to wait in the lobby.

• I offer While You Wait services in the waiting room to those who prefer that option. The service will not be faster than usual. 
• To reduce crowding in the waiting room, only one person can wait inside for each family of pets. 
• Please do not leave and return, as this upsets the dog. 
• If you leave, wait for a text to inform you that the dog is ready.

The salon can be seen on the monitor in the lobby on request.

All pets are dried by hand.

I do not use cage dryers.

I am a National Award winning Certified Master Groomer, Fear Free Certified, Certified Canine Esthetician, Salon Safety Certified. I have been grooming for over 40 years.

We have video surveillance if we are not in the same room.

Yes, by law all pets are required to have rabies. A vaccination plan should be discussed with your veterinarian.

• Rabies vaccinations are required by law for all dogs over 6 months old, unless exempted by a veterinarian.
•  Protecting your pet from preventable disease and viruses is the owners responsibility. Please follow your veterinarians advice for vaccine recommendations. I use the AAHA protocol for my own pets.
• Puppies must bring the most recent receipt from the vet, this will show us what we need to see.

After the 3rd series of core vaccines. Usually about 16 weeks old. We must see proof of vaccines from a veterinarian. No hand written pamphlets please.

  Our pet grooming Hair Care Services are designed to make dogs feel safe and comfortable. We strive to maintain a healthy coat and skin. All services provided by a Certified Master Groomer. Each appointment includes a one hour time block on the groomers appointment book. A one hour time block does not mean that the pet will be ready for pick up in exactly an hour. It means the groomer plans one hour of hands on work with the dog. If your pet shows up needing more than one hour, you will still receive one hour. Meaning if your pet has more than 4-6 weeks growth, the outcome may not be as tight as a regular client. 

This Pet Grooming service includes: 

• Services include a salon bath with premium Igroom products.
• Hand dried with warm air. 
• Full brush out for untangled coats. 
• Shedding hair removal.
• Nails shortened and filed.
• Prices vary according to the time needed to complete the groom.
• A Full Groom appropriate for your dog, the starting price is $65.
• Show Grooming and Hand Stripping are available on Sunday only, these are 3 hour time blocks and individually priced.

Yes.

• Scissored styles are only available for certain coat types, and should be booked by phone to reserve additional time.

Yes.

If important to you, bows and bandannas should be requested

•  I accept pets who are able to physically and mentally handle the rigors of professional grooming.
• For the comfort and safety of the dogs in my care, I rarely accept  pets with broken skin, serious dental issues, badly matted hair, or ear infections. 
• I do not perform any service that causes any pet undue stress, if the pet is stressed, I may decide to stop work and discuss the options with the pets owner.
• Pets must enter and exit the salon on a leash, in your arms, or in a carrier. 
• Please do not give your pet anything to relax the prior to the groom.
•  I only give treats if you provide them
• If the dog has abnormal ears, we can only use an ear wash prescribed by your veterinarian.
• We will offer no service that will cause damage to your dogs coat or skin

• Dogs with matted hair will be referred out to another groomer.
• We do not shave down badly matted coats.
• Do not attempt to cut out mats & tangles yourself.

I do not pluck ears. I use Vetoquinol Ear Cleansing Solution on healthy ears. Abnormal ears are left untouched and should be evaluated by a veterinarian.

Yes. You are guaranteed to have the same groomer for each and every appointment.

No. Your pet will be handled by the same Certified groomer from start to finish.

• I do not accept pets with fleas, however if fleas are found, the dog will be washed in flea shampoo and a $15. charge will be added to the bill. 
• This service fee will not be quoted up front, as fleas are usually found during the groom.
•  I make a determination whether to accept a dog with skin issues based on my experience. Even if your vet says it is okay to have the dog groomed, I may decide otherwise. 
• I do not accept dogs with broken skin or potentially contagious skin.
• Medicated shampoo must be prescribed by your vet and brought to the appointment. There is a $15 fee for the soak time needed.

 Yes. I will definitely help. Check out my videos on YouTube and my tools links at groomingsafer.com 

No.
We are a limited service salon.

We only handle dogs kept in reasonably good condition.

We do not trim double coats unless they are in a proper breed standard haircut.

We do not groom all breeds.