Policies

Pet Grooming Policies:

•  Please give 24 hours notice to cancel. It's easy, just reply X to the appointment reminder text.
• Credit cards must be kept on file to secure an appointment. Full price will be charged in the event of a last minute cancellation or no show!
• Clients who arrive over 15 minutes late for an appointment, will need to reschedule and will be charged for a no show.
• If you book more than one dog, and do not arrive with the number booked, you will be charged full price for the dogs that did not come.
• If you book a full groom appointment, regardless of  last minute changes, you will be charged for the full groom. 

We will refuse service to matted, flea infested, biting, difficult, or potentially contagious pets. If a pet is dropped off, and we find any of these issues, we will stop work and send the pet home. 

Grooming can be stressful to some pets, please inform the groomer if your pet has any heart conditions or any stress related issues prior to grooming. 

Please keep your pet current on all veterinary recommended vaccines and heartworm prevention. Inform the salon of any changes to your pets health.

All areas of the facility are under video surveillance at all times, including the waiting room.

Images of all pets may be used in online formats. Grande Style Pet does pet grooming on YouTube and your pet may be in the videos.

 Thank you for reading our dog grooming policies.